four winds casino new buffalo rv friendly

The adjacent hotel has a nice lobby and rooms, and there are several restaurants including one with an excellent all-you-can-eat buffet. The interior is very nice, with a modern-looking but Native American theme. It is located at the end of a long, winding, scenic drive. Joe, Michigan, there are other casino options, but Four Winds is the best of them all. We come to Four Winds on a regular basis, as well as my parents. Unless something drastically changes, we will be taking our business elsewhere. The lack of consideration from management and flawed reservation system is simply unacceptable and has left a really poor taste in our mouth.

We have visited and gambled at Four Winds many times (particularly when it first opened and prior to kids) but will not be back. This would have clearly benefited the casino since our visits entail gambling, dining, etc. What's particularly frustrating is that my wife and I were not seeking a refund - we would have accepted a credit for a future stay. As a result, he stated there was nothing Four Winds could do. One of the supervisors - Cliff - was very polite and investigated the matter but could not find a record of my call. It's difficult to say for sure but I suspect this had something to do with the cancellation not being processed correctly. address, phone, etc) did not match the information I provided during the reservation. To make matters worse, the contact information they had on file (i.e.

I called Four Winds to discuss the situation and it was quickly evident their staff had no record of my cancellation or conversation. Fast-forward to early February (~1 week after our originally scheduled stay) and I noticed a $279 charge on my credit card. I never received an email confirming my cancellation but this wasn't particularly alarming given my conversation with the rep. As a result, we asked the representative to cancel our reservation. We attempted to find alternative dates that would accommodate our schedule and align with our original hotel rate ($279) but to no avail. I called the Four Winds reservation line ~2 weeks before our stay to discuss options with the reservation specialist. Unfortunately, plans fell through in mid-January and we had to reschedule or cancel our booking.

My wife and I were anxious for a night away from the kids when we made a reservation at Four Winds New Buffalo in early December.

Four winds casino new buffalo rv friendly